The Company (“Xpat” i.e. “Xpat Pvt. Ltd.”,), under no circumstance, entertains the refund or cancellation of a successfully fulfilled order. Once a user has placed a buy order, which has been fully or partially matched, the amount in the chosen currency is immediately transferred to the sellers’ ac- count and these transactions cannot be reversed. However, once a user deposits money into his Xpat account, he/she always has the option to with- draw this money in full or in part in accordance with the withdrawal limits.
Xpat shall be entitled to retain/deduct the amounts due to actions from the user and transfer or refund the balance lying in the User Account, except when it is unable to do so in compliance with ap- plicable laws. Purchase of any cryptocurrency can be done in currencies stated on our platform and the respective amount shall be deducted from the user’s wallet. Sell of any crypto assets can be done as per the currencies stated on the platform or other pairs and the respective amount will be credited to user’s wallet. A user will not be entitled to a refund or cancellation in the following circumstances: (i) the user fails to provide Xpat Money with any information or documents when requested in accordance with the terms of service of any Online Platform, (ii) Xpat suspects that the user has, or is, engaged in, or has in any way been involved in any fraudulent or illegal activity, any money laundering, any terrorist financing, or breach of any relevant laws in any jurisdiction.
You will promptly notify Xpat if there are any changes, updates or modifications to your information. Further, you may also review, update or modify your information and user preferences by logging into your Profile page on the Portal.
Any questions or clarifications with respect to this Policy or any complaints, comments, concerns or feedback can be sent to Xpat at:
support@xpat.money
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